​We want you to be happy with your jewellery, so if for any reason you are not completely satisfied with your purchase, we offer an exchange or return subject to the following: 

  • Contact us at within 7 days of receipt of goods.

  • All items are unworn and returned in the original packaging to the given address within 14 days of receipt.

  • The cost of returning an item is at the customer’s expense unless faulty and agreed by Charlie & Chesca. Returning an item is done so at the customer’s risk, therefore we recommend you obtain proof of postage.

  • Refunds will be less the original postage cost.

  • All agreed refunds will be credited back to your original payment method within 21 days of receipt of returned items.

  • We do not accept returns on custom made items.

For further information, please email us at